FAD Market

Introduction

FAD CNC COMPANY EQUIPMENTS L.L.C respects the privacy of FAD Market users. This policy explains the information we may collect, why we use it, how it may be shared and protected, and the choices available to users.

1. Information We Collect

• Account and contact information, such as your name, phone or WhatsApp number, country, city, and address.
• Login and security information, such as one-time verification codes, device identifiers, session tokens, and login dates.
• Precise or approximate location when you grant permission and use location selection for a delivery or service address.
• Order information, such as products, variants, quantities, prices, delivery address, order status, payment method, and payment reference.
• Maintenance and support information, such as issue descriptions, machine type, warranty information, location, chat messages, images, or attachments you submit.
• Technical and security information, such as device type, operating system, Internet Protocol address, and error logs when required to operate and protect the service.

2. How We Use Information

• Create accounts, verify phone or WhatsApp numbers, and provide secure access.
• Display products, prices, and offers; process orders; issue invoices; and show order status.
• Save delivery addresses and determine a delivery or service location when selected by the user.
• Manage payments and reference numbers and verify transaction status.
• Operate customer support chat and maintenance requests and respond to inquiries.
• Prevent fraud and misuse and protect accounts, devices, and systems.
• Comply with applicable legal, accounting, and regulatory obligations.

3. Location and Permissions

The application may request precise or approximate location permission to help select a delivery or service address. Location is used only after the user grants permission. You can disable permission in device settings, but you may then need to enter an address manually.

4. Payments

The application may support manual or electronic payment methods. We do not retain complete payment-card numbers or security codes inside the application. If an external payment provider is used, payment information is processed under that provider’s terms and privacy policy.

We may retain the order number, transaction amount, payment reference, payment method name, and payment status for fulfillment, accounting, and fraud prevention.

5. Sharing Information

We do not sell personal information. We may share only the minimum information necessary with service providers that help us operate the service, including:

• Authorized staff, branches, and engineers handling orders, maintenance, or support.
• Delivery providers for order fulfillment.
• Payment providers and banks for transaction processing or verification.
• Hosting, database, messaging, and verification providers, including Meta and WhatsApp services when used to send codes or messages.
• Governmental or judicial authorities when disclosure is required by law.

6. Data Retention

We retain information for as long as needed to provide the service and fulfill the purposes described in this policy, or as required by law or accounting obligations. Order, payment, invoice, and maintenance records may be retained after account deletion when required for warranties, disputes, fraud prevention, or legal obligations.

7. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, alteration, or disclosure. However, no electronic transmission or storage method is completely secure, and absolute security cannot be guaranteed.

8. Your Rights and Choices

• Request access to information associated with your account.
• Request correction or updating of inaccurate information.
• Withdraw location permission through device settings.
• Request deletion of your account and data that we are not legally required to retain.
• Request to stop non-essential marketing communications.

9. Account and Data Deletion

You can delete your FAD Market account directly in the app from Account Settings → Delete Account. After confirmation, the account, profile information, chats, and associated data that we are not required to retain are deleted. As an alternative, you can email support@365hub.site with the subject “Delete FAD Market Account” and include the phone number linked to the account.

In-app deletion is processed immediately after confirmation and signs the user out. Certain order, payment, invoice, warranty, dispute, fraud-prevention, or accounting records may be retained after they are disconnected from the customer identity when required by law or legitimate business obligations.

10. Verification Codes and WhatsApp

The application may use a phone or WhatsApp number to send a one-time verification code. When WhatsApp Cloud API or Meta services are used, the number and verification message may be processed by those services under their own policies.

11. Children

The application is intended for customers, businesses, and users of products and equipment and is not designed for children. We do not knowingly collect personal information from children.

12. External Services and International Processing

The application may use external services such as hosting, WhatsApp, payment gateways, maps, or external links. Information may be hosted or processed in a country different from the user’s country of residence. We take reasonable steps to protect information in accordance with this policy and applicable requirements.

13. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised last-updated date. We recommend reviewing this page periodically.