FAD CNC

Introduction

FAD CNC COMPANY EQUIPMENTS L.L.C respects the privacy of users of the FAD CNC application. This policy explains what information we may collect, how we use and protect it, and the choices available to you when using the application and its services.

1. Information We Collect

• Account and contact information: your name, phone number, WhatsApp number, country, city, and address you provide.
• Login and verification information: WhatsApp number, temporary one-time codes, device identifier, and session tokens required to secure your account.
• Order information: products, quantities, prices, order number, payment references, payment method, payment status, delivery address, and order date.
• Maintenance information: machine type, issue description, warranty status, service location, and any information or files you submit with a maintenance request.
• Technical usage information: login time, device type, operating system, Internet Protocol address, and error or security logs when needed to operate and protect the service.

2. How We Use Information

• Create your account, verify your WhatsApp number, and provide secure login.
• Display products and offers, process orders, issue invoices, and show order progress.
• Review payments and reference numbers and contact you about an order.
• Manage maintenance requests and assign them to authorized staff or engineers.
• Provide support and communicate by phone or WhatsApp when needed.
• Improve application performance, analyze use, prevent fraud, and protect accounts and systems.
• Comply with applicable legal, accounting, and regulatory requirements.

3. Payments

The application may offer manual or electronic payment methods. We do not store complete payment card numbers or security codes inside the application. When an external payment gateway is used, payment data is processed under the provider’s own terms and privacy policy.

We may retain the order number, transaction amount, payment reference, payment method name, and payment status to manage the order and document the transaction.

4. Sharing Information

We do not sell personal information. We may share only the minimum information required to provide the service with:

• Authorized FAD CNC staff, engineers, and service branches handling orders or maintenance.
• Delivery providers for fulfillment and delivery.
• Payment providers and banks for processing or verifying transactions.
• Hosting, database, messaging, and verification providers, including WhatsApp and Meta services when sending verification codes or messages.
• Governmental or legal authorities when disclosure is required by law.

5. Data Retention

We retain information for as long as necessary for the purposes described in this policy or as required by law and accounting rules. Order, payment, and maintenance records may be retained after an account is closed when needed for warranties, invoices, disputes, or legal obligations.

6. Data Security

We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, alteration, or disclosure. However, no electronic storage or transmission method is completely secure, and absolute protection cannot be guaranteed.

7. Your Rights and Choices

To request access, correction, or deletion, contact us using the details below. We may need to verify your identity before completing a request.

• Request information about data associated with your account.
• Request correction of inaccurate information.
• Request deletion of your account and data that we are not legally required to retain.
• Stop using the application or withdraw consent for certain marketing communications.

8. Verification Codes and WhatsApp

The application uses a WhatsApp number to send a one-time verification code and confirm ownership of the number. Your number and verification message may be processed through WhatsApp Cloud API or Meta services. Your use of WhatsApp is also subject to Meta and WhatsApp policies.

9. Children

The application is intended for customers, businesses, and users of CNC equipment and is not designed for children. We do not knowingly collect personal information from children.

10. External Links and Services

The application may open external services such as WhatsApp or payment gateways. We are not responsible for the privacy practices of those providers, and we recommend reviewing their policies before using their services.

11. International Data Processing

Information may be hosted or processed in countries other than your country of residence. Where this occurs, we take reasonable steps to protect the information in accordance with this policy and applicable requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last-updated date. Continuing to use the application after an update means you have had an opportunity to review the revised policy.